Privacy Policy

1. Introduction

At Visiflow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, devices, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect several types of personal information from and about users of our Services, including:

• Contact Information: Such as your name, email address, postal address, and phone number.
• Account Information: Such as your username, password, and account preferences.
• Payment Information: Such as credit card details or other financial information needed to purchase our products or services.
• Location Data: Such as the precise location of your Visiflow device and general location information when you use our mobile applications.
• Device and Usage Information: Such as your device's IP address, browser type, operating system, and information about how you interact with our Services.

2.2 Environmental and Sensor Data

Our Visiflow devices collect environmental data that is necessary for flood prediction and monitoring, including:

• Water level measurements
• Water flow velocity
• Rainfall amounts
• Soil moisture levels
• Temperature and atmospheric pressure

This environmental data is generally not considered personal information but may be associated with your device and account.

3. How We Collect Information

We collect information directly from you when you:

• Register for an account or purchase our products
• Use our website or mobile applications
• Contact our customer service
• Complete surveys or provide feedback
• Subscribe to newsletters or marketing communications

We also collect information automatically when you:

• Install and use a Visiflow device
• Visit our website or use our mobile applications
• Interact with our emails or online advertisements

Additionally, we may receive information about you from third-party sources, such as public databases, social media platforms, or our business partners.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and fulfill your orders, subscriptions, and registrations
• Generate accurate flood predictions and alerts
• Improve and personalize your experience with our Services
• Develop new products, services, features, and functionality
• Communicate with you about updates, security alerts, support, and administrative messages
• Provide customer service and respond to inquiries
• Send marketing communications (with your consent where required by law)
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Comply with legal obligations and enforce our terms and policies

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Business Partners

We may share information with business partners to provide you with certain products, services, or promotions.

5.3 Emergency Services and Government Authorities

In the event of a potential flood emergency, we may share relevant device location and environmental data with local emergency services or government authorities to facilitate disaster response and public safety efforts.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, analysis, and other purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at admin@visiflow.com.

7.1 India Privacy Rights

If you are a Indian resident, you have specific rights under the Indian Consumer Privacy Act and the Indian Privacy Rights Act. For more information about your Indian privacy rights, please visit our Indian Privacy Notice.

7.2 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, we process your personal information in accordance with the General Data Protection Regulation (GDPR) or applicable data protection laws. For more information, please visit our GDPR Privacy Notice.

8. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly take steps to delete that information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By providing your information, you consent to this transfer.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Visiflow. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: